Let’s speed the repair process up!

If you’re requiring assistance from us please give us a call before you pop in. This way one of our friendly technicians can asses your issue over the phone and if needed can pre book your device in before you arrive.

Remote Access Support anywhere in New Zealand.

The Core now offers Remote Access Support. So don’t worry if you’re not close by just give us a call and one of our technicians can troubleshoot any issue you may be having safely and securely via remote access from anywhere in New Zealand!

Remote Support

New Zealand’s leading Microsoft Surface repairer!

Issue with your Microsoft Surface device? 

Our technicians will trouble shoot or diagnose any fault you might be having with your Microsoft Surface device. Wither a broken screen or power issue we have you covered. Either flick us and email, call to chat with a tech or pop on in and we will have you up and running again in no time!

Chat with a tech

Apple iPhone & Smartphone Repairs

From screens that have seen better days, to batteries that just don't last anymore, we can fix that for you.

Apple Mac Repairs & Upgrades

Apple Macbook not turning on, or just running slow? We can fix and upgrade that.

Apple iPad & Surface Pro Repair

If your tablet has had an altercation with the ground, we can fix that.

Fast Repairs

We complete many smartphone repairs within one hour. We also offer a priority service on repairs for any other type of device.

Apple Mac and Apple iPhone Repairs You Can Trust

Shop Refurbished

Quality, pre-loved devices at a fraction of the cost

Repairs

Everything from broken screens to battery issues, the quality of our repairs is unrivaled. This allows us to offer industry-leading warranties on all repair work.

Sell Your Device

Skip the TradeMe hassle, we'll buy your old Apple iPhone, Apple iPad or Apple Macbook Pro!

Diagnosis

Unsure exactly what’s wrong with your smartphone, tablet or laptop? The Core offers diagnostics for a range of devices. We will analyze the problem, and provide a quote for the cost of the repair.

Upgrades

If your Apple Macbook, Apple iPhone or PC laptop is having speed or space issues. There may be upgrades available that could increase its performance, or give you some much-needed storage space.

Over a decade of Apple MacBook, Apple iPhone and Apple iPad repairs in Auckland, New Zealand

New Zealand Apple Repair

We are currently based in Auckland but we also provide a speedy courier pick up and drop off service nationwide. The team at The Core is composed of electronic engineers with over 30 years of industry experience. Unlike, other phone repair companies our team can work right down at the circuitry level on electronics. If The Core can’t fix it, no one can.

Common Apple Macbook and Apple iPhone Issues

Speaker Problems

The Core offer both repair and replacement for device internal speakers, if your device no longer sounds as crisp and clear, or doesnt’ work at all visit the core, we will quickly diagnose the issue and offer the most cost effective solution to get your device sounding as good as new.

Broken Screen Repair

The Core’s screen replacement service is the fastest in Auckland, screen replacement can generally be performed within the hour or while you wait.

Signal Problems

There are a number of factors that can lead to your device having a complete loss of signal, whether caused by water damage, sim card connection issues or we will quickly diagnose the problem and offer the best solution.

Broken Buttons

Broken or faulty buttons on your device can cause annoying disruptions and impact the overall experience. Leave it with the most trusted apple repairers in Auckland so that you will be back working efficiently in no time.

Water Damage

If your device is damaged by water, don’t place it in rice or any other mythical remedy that supposedly resolves the issue. You should immediately remove the battery pack and get it to us. We will remove moisture from the devices internal circuitry, giving your device the best possible chance of recovering without extensive repairs.

Power Issues & Battery Problems

Experiencing issues with your device’s battery? Is the health of your declining battery affecting your productivity and fast paced lifestyle? The Core can repair any power issues and provide battery replacements within the hour.

Why choose The Core?

Fast Repairs

Many Apple iPhone repairs completed within 1-hour, and Apple Macbook repairs within 1-2 business days. Priority service available for everything else if required.

* Dependent on repair and stock availability.

Industry Leading Warranties

We believe in our repairs and offer an industry leading warranty to back them up. Feel confident that your device will stand the test of time.

We're Trusted

Leave your device with the experts – we’ve been doing this since 2009. Trusted device repairers for large corporates and insurers all around New Zealand.

Apple Technicians

Our people are the best. They have extensive experience and are constantly up-skilling as technology changes. They seriously know their stuff, right across the range of brands and devices.

Affordable Pricing

Our high standard of work doesn’t come at a high price. We’re quick and efficient, so you get an expertly repaired or refurbished device at a fraction of the new cost.

Thousands of Happy Apple Customers

We've repaired thousands of Apple devices for customers since we opened in 2009

What Our Customers Say About Our Apple Reapirs

“

“Best service ever! I'd been putting off getting my phone screen repaired but I wouldn't have if I'd known how easy it was. These guys picked up my phone, repaired it, and dropped it back not only on the same day, but the same MORNING. Absolutely amazing. Thanks so much”

Britt M
“

“I went in to The Core to get a new battery for my iPhone 5 which has been suffering from terrible battery life. The guy I dealt with told me sure he could sell me a new battery but lets first check that you actually need one. After running a check he explained that my battery is actually fine and that the battery life issues aren't due to the battery itself. He proceeded to explain how I could fix the issue myself. I was really impressed with his honesty and integrity. He could have just said yes and sold me a new battery I didn't need.”

Elliot M
“

“Amazing experience at the Lorne St branch on Saturday afternoon. I had a non working iPhone that I need to take on a work trip to Peru - flying out in 4 hours. All was fixed within an hour. Many thanks”

Belinda W
“

“I honestly had the best experience here at core while getting my iPhone fixed. My phone was repaired faster than most guys I've been with which I didn't think was possible, with the best customer service included. Would definitely recommend and it is definitely worthwhile.”

Sarah R
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“A huge thanks to the guys at The Core. After being told by Spark I needed to replace my iPhone they fixed it for $69. Awesome - and they were so helpful and "on to it"
I really appreciate their honesty and integrity and recommend their services.”

Annie O
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Get in touch with us today & let’s get you sorted.

Find A Store

Our Frequently Asked Questions:

How long will the repair take?

Repairs are fast at the Core – phones can typically be fixed within an hour and computers in 1-3 days.

What is Remote Support?

The Core offers Remote Support to our customers which is especially convenient during all COVID-19 Lockdown Levels. This method allows you the customer to give one of our technicians remote access to your device safely and most of all securely. Once this one-off session has finished your device cannot be accessed again. 

Are you providing services during COVID-19 Level 3 & 4?

Yes we are! The core is classed as an essential service provider so we can still repair and fix your device during all levels of lock down.

Can you repair logic boards?

We sure can! Our team comprises of electronic engineers with 30+ years experience who can work right down at the circuitry level on electronics. If these guys can’t fix it, no one can.

What are your courier options?

Our courier options start from same day pick up in Auckland to Overnight anywhere in New Zealand. Chat to the team today and they will give you all options and pricing.

Do you fix PC’s?

We absolutely fix PCs. We are passionate and knowledgeable about PCs, and have the qualified technicians required to assist with PC repairs, rebuilds and anything in-between.

Do you provide insurance claims?

Yes we do provide insurance claims. We are authorised repairers for a number of different electronics for most major NZ insurance companies, and have been for years.

What should I do with my liquid damaged phone?

Turn the phone off immediately, and leave it off. Don’t try any at-home hacks like placing it in the rice – just bring it to us as soon as possible. We will remove all moisture from inside the device and give it the best chance of becoming functional again.