We understand that sometimes you may need to return a product you have purchased from a The Core store (including the The Core online store). To assist you, we have set out below Returns Policy highlighting key points that you should know.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Consumer Guarantees Act 1993 (if you are a consumer) and other relevant laws.
If you are a consumer under the Consumer Guarantees Act, in summary:
Returning products to our store
You may bring your product to the sales/service counter at any of our stores to have your product assessed.
i. Please retain your receipt
In order to obtain any remedy from us, you must provide us with clear proof of purchase. The proof of purchase may either be a:
Where the manufacturer's assessment finds that there is no fault with the product, or that the product has been damaged due to misuse, abnormal use or negligent use, we may require you to pay us for any fee incurred by us in connection with the assessment of your product, and the transportation. Unfortunately, The Core cannot offer a refund or exchange where there is no fault with the product, or the product has been damaged due to misuse, abnormal use or negligent use. However, in such case, we may offer you repair of your product at your cost.
a) What should I do if I am having difficulties with getting my product to work?
We are of course available to help you and we may be obligated to help you under the Consumer Guarantees Act as well. You may contact us via email or come into one of our stores and talk to us directly.
b) What should I do if the product I am returning contains electronic data such as digital photos, digital music etc.?
If you need to return a product that is capable of retaining user generated data such as mobile phones, MP3 players, computers etc., please note that assessment and/or repair of the product may result in the loss of data. The Core recommends you save any data as a backup, external to the device where possible.
c) What should I do if I have changed my mind and want to return a product?
Please choose carefully as The Core does not normally accept return of products where you have simply changed your mind.
d) What happens if I have purchased a product online and need to return it?
Products purchased online can be returned if they are faulty, and the fault did not arise through any misuse, abnormal use or negligent use of the product. Please ensure you retain your receipt as proof of purchase.
If you wish to return the product by mail, you will need to coordinate this through our Customer Service Team on 0800 002 759 and follow their instructions on how to return the product. You can also return the product to our store. In both cases, the returns procedure will be in accordance with those terms set out in this Returns Policy with accordance to the Consumer Guarantees Act.